We strive to provide a seamless and satisfying experience for all our customers. Please review our cancellation and refund policy below:
Cancellation Policy:
Within 6 Hours of Order Placement: You may cancel your order without penalty within 6 hours of placing it. Simply contact us via email at [email protected] or by phone at +91-93742869011, providing your order number.
After 6 Hours of Order Placement: Unfortunately, we are unable to accept cancellations after 6 hours of order placement. This is because our tailors begin working on your garments promptly to ensure timely delivery.
Refund Policy:
Damaged Goods: We take pride in the quality of our garments. In the unlikely event that you receive a damaged item, we will issue a full refund within 7 days of receiving the returned item. Please contact us within 7 days of receiving your order to initiate the return process.
Other Circumstances: We do not offer refunds for orders that are not damaged, unless there is a manufacturing error on our end. Please review our product descriptions and sizing information carefully before placing your order.
Exceptions:
We understand that unforeseen circumstances may arise. In exceptional cases, we may consider cancellations or refunds beyond the outlined policies. Please contact us directly to discuss your situation.
Return Shipping:
For damaged items requiring a refund, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
We appreciate your understanding and cooperation in adhering to our cancellation and refund policy.